Accessibility, Interpreters and Communication Support

At Arbury Medical Centre, we are committed to ensuring all patients can access healthcare services, understand information about their care, and communicate effectively with our team.

If you require additional communication support or have accessibility needs, please let us know so we can make appropriate arrangements.

If English is not your first language, we can arrange access to professional interpretation services.

Interpreters can help patients:

• Understand medical information
• Discuss symptoms and concerns
• Participate in healthcare decisions
• Understand treatment options and advice

Interpreter services are available for a wide range of languages and should be requested when booking your appointment whenever possible.

Patients who use British Sign Language may be able to access interpretation support during appointments.

Please inform the practice in advance if you require BSL support so that appropriate arrangements can be made.

We aim to support patients with hearing difficulties.

Please let us know if you:

• Use hearing aids
• Require communication support
• Need information presented in an alternative format

The practice will make reasonable adjustments wherever possible to support your communication needs.

A hearing loop is available within the practice to support patients who use hearing aids and compatible devices.

The hearing loop can help improve communication during appointments and conversations with members of the practice team.

If you would benefit from using the hearing loop, please let a member of staff know when you arrive for your appointment.

The NHS Accessible Information Standard helps ensure patients can receive information in a way they can understand.

Examples include:

• Large print documents
• Easy Read information
• Alternative communication methods
• Interpreter services
• Communication support requirements recorded within your patient record

If you have specific communication needs, please tell a member of the practice team.

Where available, information can be provided in accessible formats to help patients understand healthcare information and services.

Please ask reception if you require:

• Large print documents
• Easy Read materials
• Assistance accessing information

We want to communicate with patients in the most appropriate way.

Please let us know if you:

• Prefer written information
• Require communication support
• Need assistance understanding information
• Have specific accessibility requirements

We can record your communication needs on your medical record where appropriate.

We recognise that some patients may require additional support when accessing healthcare services.

Examples of adjustments available within the practice may include:

• Interpreter services
• British Sign Language support
• Hearing loop access
• Large print information
• Easy Read materials
• Assistance with communication needs
• Additional support during appointments where appropriate

Please contact the practice if you believe adjustments may help you access our services.

If you require any communication support or accessibility adjustments, please contact reception before your appointment.

A member of the team will be happy to discuss your needs and help ensure appropriate support is available.

We are committed to making our website accessible and easy to use for all patients.

Patients can:

• Adjust text size using their browser settings
• Access information in alternative formats where available
• Request assistance if information is difficult to access or understand