Appointments

Online consultation requests for non-urgent help can be made at any time. They will be responded to usually within two working days. Alternatively, visit the local pharmacy for clinical advice on minor health concerns.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

To request a routine appointment in the next 7 days:

• use our appointment request form, Monday to Friday 7am to 4pm.
• phone us on 024 7638 8555, Monday to Friday from 8am to 6.30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 9am to 1pm and 2pm to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request an urgent appointment for today or tomorrow (Monday to Friday):

• use our appointment request form Monday to Friday from 7am to 4pm.
• phone us on 024 7638 8555, Monday to Friday from 8am to 6.30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 9am to 1pm and 2pm to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Further information about appointments

Enhanced Access providing patient access to appointments is being delivered directly by Nuneaton and Bedworth Primary Care Network on behalf of its 16 General Practices from April 2024; the service will offer improved access to appointments and other general practice services, virtually and face to face when your Practice is closed.

This ‘enhanced access’ means:

• GP services will be providing appointments until 8pm on weekdays, and from 9am-5pm on Saturdays as a minimum.
• Appointments will be both bookable in advance and available for same day (and able to be cancelled by the patient).
• A mix of services will be available within these additional hours with access to the range of health professionals working in the primary care team.
• There will be a choice of ways to access appointments depending on clinical need, such as telephone, online consultation, or face to face.

If a face-to-face appointment is needed, this will be at one of two GP practices in the local area. 

Red Roofs Surgery

31 Coton Road, Nuneaton, CV11 5TW

Bulkington Surgery

School Road, Bulkington, CV12 9JB

Practitioners will include General Medical Practitioners (GP), Nurses, Advanced Nurse Practitioners (ANP), Advanced Clinical Practitioners, and Health Care Assistant’s (HCA). As the service develops it is hoped to also include First Contact Practitioners, Pharmacists and Pharmacy technicians too.

Appointments will be available to book 14 days in advance.

The Enhanced Access service is to compliment you general practice delivery and will be run ‘initially’ virtually weekdays (Monday – Friday) between 18.30 and 20.00 and face to face on Saturdays from 09.00 – 17.00.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system
• phone us on 024 7638 8555, Monday to Friday from 8am to 6.30pm
• reply CANCEL to your appointment reminder text message
• using our Contact Us Online form

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Your local hospital team will be in touch as soon as they can, and you can visit NHS My Planned Care in the meantime for the latest waiting times, help and support before contacting your GP.

NHS My Planned Care allows you to access information ahead of your planned appointment, operation, or treatment through the touch of a button.